Refund and Returns Policy

Last Updated: August 2, 2026

At Exportgadget, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

A product may be eligible for a return if:

  • You received the wrong product.
  • The product is damaged when delivered.
  • The product has a manufacturing defect.
  • The product is significantly different from its description or specifications.
  • The product is missing essential parts or accessories included with the order.

Return eligibility may depend on the specific product category and condition.

2. Return Time Limit

You must contact us within 7 days of receiving your order if you want to request a return or replacement.

Requests submitted after this period may not be accepted unless otherwise approved by Exportgadget.

3. Product Condition

To be eligible for a return, the product should generally:

  • Be unused or in its original condition where applicable
  • Include the original packaging
  • Include all accessories, cables, manuals, and other included items
  • Include the original invoice or order information
  • Not show signs of intentional damage, misuse, or unauthorized modification

Products returned without the necessary accessories or packaging may not qualify for a refund or replacement.

4. Unboxing Video Requirement

For electronics, gadgets, and other sensitive products, we strongly recommend recording a clear unboxing video immediately after receiving the parcel.

The video should show:

  1. The sealed package before opening.

  2. The package being opened.

  3. The product and included accessories.

  4. Any visible damage or defect.

An unboxing video may be requested when investigating claims involving damaged, missing, or incorrect products.

5. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short description of the issue
  • Unboxing video, if available

After reviewing the information, we will determine whether the product qualifies for a replacement, return, or refund.

6. Wrong Product

If you receive a product different from the one you ordered, please contact us within the return period.

After verification, we may arrange a replacement or another appropriate solution.

If the incorrect item was sent by us, the applicable return or replacement process will be handled by Exportgadget.

7. Defective Products

If a product has a manufacturing defect, please contact our support team with details of the problem.

We may ask for photos, videos, or other information to verify the issue.

Depending on the product and availability, we may offer:

  • Product replacement
  • Repair or service
  • Refund
  • Another appropriate resolution

8. Change of Mind

Returns based solely on a change of mind, personal preference, incorrect product selection, or ordering the wrong size/model may not be accepted.

However, exceptions may be considered at the discretion of Exportgadget depending on the product and its condition.

9. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, usage, or other restrictions.

Examples may include:

  • Products that have been used or damaged by the customer
  • Products with missing accessories or packaging
  • Products modified or repaired by unauthorized persons
  • Products damaged through misuse, accidents, or negligence
  • Products specifically identified as non-returnable
  • Items that cannot reasonably be resold due to their condition

10. Refund Process

Once your return request is approved and the returned product has been received and inspected, we will determine the appropriate resolution.

If a refund is approved, the refund will generally be processed using the applicable payment method or another mutually agreed method.

Refund processing time may vary depending on the payment method and financial service provider.

11. Refund Amount

If the issue is confirmed to be caused by:

  • A defective product
  • A damaged product received during delivery
  • An incorrect product sent by Exportgadget

we will work with you to provide an appropriate replacement or refund according to the circumstances.

Refunds may be adjusted where applicable for reasons such as customer-caused damage, missing accessories, or unauthorized use.

12. Return Shipping

If the return is required because we sent the wrong product or the product arrived defective or damaged, Exportgadget may arrange or cover the applicable return delivery cost.

If a return is approved for another reason, the customer may be responsible for return delivery charges.

Return shipping arrangements will be communicated during the return approval process.

13. Exchange / Replacement

Where a replacement is approved, the replacement will depend on product availability.

If the same product is unavailable, we may offer:

  • An alternative product
  • Store credit
  • A refund
  • Another suitable solution

The available option will depend on the circumstances of the order.

14. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, packed, shipped, or handed over to the delivery service.

For Cash on Delivery orders, refusing to accept a shipped order may not be considered a valid cancellation request.

15. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us through our Contact Us page.

Please provide:

  • Full Name
  • Order Number
  • Phone Number
  • Product Name
  • Reason for the return/refund
  • Photos or videos where applicable

Our team will review your request and provide the next steps.

16. Inspection and Approval

All returned products may be inspected before a refund or replacement is approved.

Submitting a return request does not automatically guarantee a refund or replacement.

The final decision will be based on the condition of the product, the reason for the return, supporting evidence, and the applicable terms of this policy.

17. Policy Changes

Exportgadget reserves the right to update or modify this Refund and Returns Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

18. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer support team through our Contact Us page.

Exportgadget
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Last Updated: August 2, 2026