INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

You can browse our products, select your preferred item, and click Add to Cart. Then proceed to checkout, provide your delivery information, select an available payment method, and confirm your order.

2. What payment methods do you accept?

We offer the payment methods available at checkout, including Cash on Delivery where applicable. Available payment options may vary depending on your location and order.

3. How long does delivery take?

Delivery time may vary depending on your location, product availability, courier service, and other circumstances. You will receive relevant order and delivery updates when available.

4. Can I return or exchange a product?

Yes, eligible products may be returned or replaced according to our Refund and Returns Policy. If you receive a damaged, defective, or incorrect product, please contact us within the specified return period.

5. What should I do if I receive a damaged or wrong product?

Please contact us as soon as possible with your order number, product details, photos, and relevant videos. For electronics and gadgets, we strongly recommend recording an unboxing video when opening your package.

6. Can I cancel my order?

You can request cancellation as soon as possible after placing your order. However, cancellation may not be possible once the order has been processed, packed, or shipped.

7. How can I contact Exportgadget?

You can contact us through our Contact Us page for questions about products, orders, delivery, returns, refunds, or other customer support matters. Our team will be happy to assist you.